At Commnet, we are committed to providing a smooth and efficient shipping experience for all our customers. Our Commnet shipping and delivery policy explains the steps involved in processing, shipping, and delivering your orders, along with the options available to you. By following our Commnet shipping and delivery policy, you can track your orders and understand the shipping process better. This shipping and delivery policy ensures that you receive your products on time and in perfect condition.
Order Processing
We process orders within 1–2 business days after confirming payment. If you place an order on a weekend or holiday, we will begin processing it on the next business day. Once processing starts, you will receive an order confirmation email. Our team carefully and efficiently handles each order to avoid delays. Processing times may vary depending on product availability and order volume, but we work hard to minimize any delays.
Shipping Methods and Costs
We provide various shipping options tailored to your needs. Standard delivery offers the most cost-effective option, while express delivery ensures faster shipping for urgent orders. The shipping cost depends on the size, weight, and delivery location of your order. Before completing your purchase, you will see the shipping fees clearly displayed at checkout. Occasionally, we offer free shipping promotions, which will appear on our website or during checkout.
Estimated Delivery Time
Delivery times depend on your location and the shipping method chosen at checkout. Orders within Nairobi typically arrive within 1–3 business days. Standard delivery to other parts of Kenya may take 3–7 business days. Express delivery is available for most locations and usually takes 1–3 business days. We work with reliable shipping partners to ensure timely delivery. However, external factors such as weather, traffic disruptions, or logistical issues may cause slight delays.
Order Tracking
After we ship your order, you will receive a shipping confirmation email or SMS containing a tracking number. You can monitor your order’s progress through the courier’s website or our tracking portal. Tracking updates may take up to 24 hours to appear, depending on the courier’s system. If you encounter any issues with tracking, our customer support team will gladly assist you.
Delivery Issues
We strive to ensure that your order reaches you promptly and in perfect condition. However, if the delivery address provided is incorrect or incomplete, this may result in delivery failure or delays. If you realize that you’ve entered incorrect details after placing an order, please contact us immediately. If an order is returned to us due to an incorrect address, you may need to cover the cost of reshipment. If you miss a delivery attempt, the courier may leave a notice with instructions on how to arrange for redelivery or pickup.
International Shipping
Currently, we only ship within Kenya. International shipping options are not yet available, but we are actively working on expanding our services to other countries. Updates regarding international shipping will be communicated through our website and official announcements.
Damaged, Lost, or Missing Items
If your order arrives damaged, defective, or incomplete, you must notify us within 48 hours of delivery. Provide detailed information, including photos of the damaged item(s) and packaging. We will assess the issue and may offer a replacement, store credit, or refund, depending on the situation. If an item is lost in transit, we will work with the courier service to investigate and resolve the matter as quickly as possible.
Undeliverable Packages
If a package is deemed undeliverable due to incorrect address details, failed delivery attempts, or unavailability of the recipient, the package may be returned to us. In such cases, we may contact you to arrange reshipment. Additional shipping fees may apply for reshipping. If the package remains undeliverable after multiple attempts, we may issue a refund minus shipping costs.
Customs and Duties
Since we only ship within Kenya, customs and import duties do not apply. However, if we expand our services to international shipping in the future, customers will be responsible for paying any applicable duties, taxes, and clearance fees imposed by their respective countries.
Delayed or Failed Deliveries
While we aim to meet all estimated delivery times, certain circumstances beyond our control may cause delays. These include but are not limited to:
- Natural disasters (e.g., floods, earthquakes)
- Political unrest or civil disturbances
- Strikes or labor disputes
- Disruptions in transportation networks
- High order volumes during peak seasons
We will notify you of any significant delays and work to resolve them as quickly as possible. If a package is declared lost after an investigation, we may offer a refund or replacement.
Changes to This Policy
We may update this Shipping and Delivery Policy periodically to reflect changes in our shipping procedures or external circumstances. Any updates will be posted on our website, and the revised policy will take effect immediately. It is your responsibility to review this policy periodically to stay informed about any changes.
Contact Us
If you have any questions, concerns, or special delivery requests, please reach out to us:
- Phone: 0740825005
- Email: support@commnet.co.ke
- Website: www.commnet.co.ke
We are committed to ensuring that your shopping experience with Commnet is convenient and satisfactory. Thank you for choosing us!