At Commnet, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. Our Commnet privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect both personal and non-personal information to improve our services and provide you with a better experience.
a) Personal Information
When you place an order, create an account, or contact us, we may collect details such as:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Details (processed securely through third-party payment gateways)
We only collect personal information that you voluntarily provide when using our website or services.
b) Non-Personal Information
We automatically collect non-personal data to enhance your browsing experience, including:
- IP Address
- Browser Type and Version
- Operating System
- Website Usage Statistics
- Cookies and Tracking Technologies
How We Use Your Information
We use the information we collect to:
- Process your orders and provide delivery updates.
- Offer customer service and support.
- Improve our website’s functionality and user experience.
- Send promotional offers and updates (only if you’ve opted in).
- Analyze user behavior to improve our products and services.
- Prevent fraud and enhance security measures.
- Comply with legal obligations and industry standards.
How We Protect Your Information
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission.
- Secure payment processing through trusted third-party providers.
- Regular security audits and vulnerability assessments.
- Limited access to personal data among authorized personnel only.
Despite our best efforts, no method of data transmission over the internet can be guaranteed 100% secure. Therefore, we encourage users to take precautionary measures when sharing personal information online.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
- Service Providers: We work with trusted partners such as payment processors, shipping companies, and marketing service providers to deliver our services effectively.
- Legal Obligations: We may disclose your information if required by law, regulation, or government request, or to protect our rights and comply with legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
We ensure that third parties who receive your data adhere to strict data protection standards.
Your Rights and Choices
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Update Your Data: Correct any inaccuracies in your personal information.
- Delete Your Data: Request that we delete your personal data unless retention is required by law.
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
To exercise any of these rights, contact us at 0740825005 or via email at support@commnet.co.ke.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, including:
- Session Cookies: Temporary cookies that expire when you close your browser.
- Persistent Cookies: Stored on your device to remember your preferences for future visits.
- Third-Party Cookies: Used by analytics services such as Google Analytics to track site performance.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of our website.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any external websites you visit.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or store personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the revised version will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed about how we protect your data.
Consent
By using our website and services, you consent to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, feel free to reach out:
- Phone: 0740825005
- Email: support@commnet.co.ke
- Website: www.commnet.co.ke